... no obvious or easy way to see the appt which in some cases would even be confirmed. The client will have the future appt on their client profile as scheduled appts. The client will actually receive reminder and confirmation messages for the appts too. The client will have the concept that their appt is set at that time AND with the terminated service provider (deactivated). Then the business will potentially have a trainwreck to quickly deal with it if they can.

I do not have what is a perfect solution for all Blvd partners, BUT I think this would be a good potential solution:

Upon deactivation of any service provider, a report is provided at deactivation that lists all future appts on that service provider and a suggestion that the person doing the deactivation should mitigate this issue using their business' standard operating procedures.

Upon deactivation, the appts now switched to either a "grey mode" version of the service provider that shows on Calendar and Front Desk view regardless of the profile deactivation. Or these appts be diverted to a "generic" service provider profile that collects ALL these appts that no longer have a service provider. Businesses should deal with the appointments manually especially if anyone is paying attention.

If there is an appt coming up in the next week that does NOT have an active service provider, BLVD should provide a top-level notification on the notifications that stays atop stating, "Kimberly Petras has scheduled service(s) on Tuesday that need to be assigned a service provider".

Lastly I feel it would be prudent to relegate these orphaned appts to the Waitlist automatically and denote that they are waitlisted appts due to the termination of a staff member.

Most importantly the CURRENT flow is that these orphan appts will get reminders and confirmations that allude to the clients thinking their service provider is still present. And on TOP of that we will have no record of those appts on Front Desk View or Calendar View which will no doubt cause hiccups.