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Prevent clients from booking multiple appointments for the same time

When a client books online, they are able to make MULTIPLE appointments at the same time. Example a client books a 9am massage on Saturday, they are able to return to online booking and book another 9am service the same day without any flags. This could be disastrous, how was this not been found before?

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Stephanie Knaus shared this idea  ·   ·  Report…  ·  Admin →
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  • Shawn Vogt commented  ·   ·  Report

    Hi Jackie, Correct, we are concerned a customer will / can book 2 appointments for same time. ESPECIALLY since there is not a true portal where customers can see ALL appointments in a single view. AND if this is intended to be allowed why have the "Group appointments" option if it can be done through "Individual appointment" option?

  • Anjelina Barraza commented  ·   ·  Report

    Is your main concern that it’s not flagged to the client or to you? For our business it would be fine if people wanted to create multiple services at the same time but it sounds like you’re concerned people won’t know they booked already and will book a second time but only want one appointment..?