Different fees for cancellations vs no-show
It would be great to be able to charge clients a higher fee for no-shows than cancellations
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Brianna Muniz commented
Differentiate a cancellation fee and no show fee.
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Kristy DeBruhl commented
No Shows and late cancellations should be handled in a completely separate way. We charge a different amount for a no show vs a late cancellation. Additionally, the email the client receives for a no show shouldn't say that their appointment is cancellated. It needs to flat out say "You no-showed" with the consequences and/or fees charged.
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Kristy DeBruhl commented
our company charges a different fee for No Shows vs Late Cancellations. We need to be able to pre-set those fees
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Hailey Backus commented
Self-explanatory
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Holly Sharpe commented
Yes!! We need this too. Our last system had this option and we used it all of the time.