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collecting credit card before booking

When people call to book and it is done on the business side, there's no way to collect credit card info BEFORE booking the appt. You have to finish booking it (which notifies them) and then go back to the persons account and add in CC info. There needs to be an option to collect a CC before we finish the booking process. We need to have CC info for our cancellation policy. We used to be able to do this with square but BLVD does not let us. It is kind of pointless to ask for the CC after the appt is already booked because there's a chance they can just hang up and cancel day of or no-show. This NEEDS to be an option on the businesses end. They can add it to book online themselves, but that's it.

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Shalyn McFarling shared this idea  ·   ·  Report…  ·  Admin →
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  • Amanda DeFantis commented  ·   ·  Report

    Can you make an option where staff is unable to book clients that don’t have a card on file? We have issues with providers taking appointments at home and not instructing them to book online so we can get a card on file

  • Amy Nedderman commented  ·   ·  Report

    not all of our services are available for online booking. sometimes clients text to book appointments, and then the client has to call to give their credit card for our cancellation policy. it would be amazing if we could send them a link to create a client profile and let them add their credit card number that way, and then we could book them.

  • Michele Safar commented  ·   ·  Report

    When a client books online, Boulevard asks them to type in their credit card info when most sites these days can populate the info from the phone's wallet. Clients have mentioned it is a hassle to get the card to type in the info when their info is saved in their phones' wallets already.

  • Jeremy Shieh commented  ·   ·  Report

    In all honesty this is actually already implemented. When making an appt, the confirm booking (step where one would Edit Details of appt) has a add client payment option. From there you can manually enter a card or swipe a card.

    Another alternative available would be to force all online bookings to pay a deposit for their service of a certain amount of your choice.