I agree, this should be handled much different - especially when the auto generated texts that include the amount of the cancellation fee don't accurately reflect the fees that may be charged for a no-show of the appointment.

This should be customizable for clear communication with clients.

Differentiate a cancellation fee and no show fee.

No Shows and late cancellations should be handled in a completely separate way. We charge a different amount for a no show vs a late cancellation. Additionally, the email the client receives for a no show shouldn't say that their appointment is cancellated. It needs to flat out say "You no-showed" with the consequences and/or fees charged.

our company charges a different fee for No Shows vs Late Cancellations. We need to be able to pre-set those fees

Self-explanatory

Yes!! We need this too. Our last system had this option and we used it all of the time.

It would be great to be able to charge clients a higher fee for no-shows than cancellations