Scenario: Guest has two appointments in the same day. One at 10:00 am and one at 2:00 pm. We tell the guest that we can combine their checkouts when they come back at 2:00.

They come back at 2:00. Check in with the duo app. The app only checks in their 10:00 appointment. Never gives an option to check in the 2:00 appointment.

The app should be limited to checking in appointments that are within a reasonable amount of time to the guest arrival. The 10:00 appointment shouldn't have been on the radar for the Duo at 2:00.

Biggest hangup is the second appointment had required forms and we could not get it to prompt for forms without checking out the first appointment. We ended up sending the forms confirmation email and having her complete them on her phone.

Creating an option where employees can see when a client checks in.