Settings and activity
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3 votes
Jeremy Shieh
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118 votes
An error occurred while saving the comment Jeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
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This should trigger cancellation of the appt, or at the very lease flag the appt with a noticeable and discernable icon so staff will cancel it. If we are going to charge no-show fees, staff that do not have access to message center nor check it often should be able to know if the client did cancel to avoid the awkward scenario that we are charging no-show fees for clients that did in fact cancel.
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3 votesJeremy Shieh
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5 votesJeremy Shieh
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3 votesJeremy Shieh
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8 votesJeremy Shieh
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3 votesJeremy Shieh
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6 votes
An error occurred while saving the comment Jeremy Shieh
commented
Often staff will put blocks for legitimate reasons, but sometimes not so. Not that it really solves the problem, but requiring a reason for a block would at least provide a small barrier to missuse.
Jeremy Shieh
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2 votesJeremy Shieh
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5 votesJeremy Shieh
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3 votesJeremy Shieh
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8 votesJeremy Shieh
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11 votesJeremy Shieh
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26 votesJeremy Shieh
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2 votesJeremy Shieh
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5 votesJeremy Shieh
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2 votesJeremy Shieh
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8 votesJeremy Shieh
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3 votesJeremy Shieh
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5 votesJeremy Shieh
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For us the cases are:
Yes responders - perfect, nothing more needed
Yeah, yup - sometimes missed since we need to notice it and manually confirm it, leading to a phone call to confirm with them that causes clients to feel the confirming text didn't go anywhere.
No - Same as above, but if not noticed leads to revenue loss by not opening up the space for potential other clients
Clients with group booked on same day - All confirmed when it may not be the case, but it is one number.
Clients with multiple appts multiple days near each other - potential for Blvd to be confused which appt is being confirmed via sms
Clients with appts that have moved around between the time that appt was attempted to be confirmed and new confirming window - blvd, client, and we do not know which appt the client is confirming for
I do not know if this would work for all locations, but changing the response to be through client portal via link instead of SMS response should end a lot of these ambiguities. I imagine this being a tokenized link in each confirming SMS that leads to portal showing the appts and ability to confirm or adjust each of them, with cancelling actually cancelling the appt while keeping the late cancel policy in mind.