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  1. No more duplicate clients

    498 votes

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    Waitlisted  ·  23 comments  ·  General  ·  Admin →
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    Sophie Guattari commented  · 

    This needs to be done ASAP! We keep merging the same client profiles over and over again and since the profiles are identical we must alter one profile, save it then go back to merge and merge the 2 unnecessarily created profiles!
    Please deliver ASAP it was requested 4 years ago!

    Sophie Guattari supported this idea  · 
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    Sophie Guattari commented  · 

    So true, as an alternative, have a report that shows duplicate clients, clients who have the same phone number, and LAST names that are very similar. If we make a typo in a last name, we have a duplicate client and there is no way to find out. Our last software had a search that said "sound like"and that was awesome to find those awkward duplicates.
    The issue with all the dupe clients is that is skews the RETENTION REPORT completely and that is the pulse of the business!

  2. multiple emails

    11 votes

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    Waitlisted  ·  1 comment  ·  General  ·  Admin →
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    Sophie Guattari commented  · 

    Could not agree more, have 2 fields: business address and personal address, same for phone numbers: "mobile number" and "other".
    It will lessen to constant duplicate profiles!!

  3. Ability to Customize Walk-In process on iPad

    5 votes

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    Sophie Guattari supported this idea  · 

  4. Toggle between staff profiles

    6 votes

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    Sophie Guattari supported this idea  · 

  5. Provide child profiles under parent profiles

    25 votes

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    Sophie Guattari supported this idea  · 

  6. Duplicate Client Report

    93 votes

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    Sophie Guattari supported this idea  · 

  7. Family Profiles

    20 votes

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    Sophie Guattari supported this idea  · 

  8. Remove case sensitivity from email addresses

    10 votes

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    Sophie Guattari supported this idea  · 

  9. Encourage returning clients to log in for gift card purchases

    2 votes

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    Sophie Guattari supported this idea  · 

  10. only accept valid emails

    7 votes

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    Sophie Guattari supported this idea  · 

  11. Collect client email address through SMS

    3 votes

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    Sophie Guattari supported this idea  · 

  12. Gift card email to recipient when purchased in dashboard

    28 votes

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    Sophie Guattari supported this idea  · 

  13. Include Future Appointments in email reminders

    56 votes

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    Sophie Guattari supported this idea  · 

  14. Client's email addresses that have been receiving bouncebacks (hard) should have indicator on profile

    8 votes

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    Sophie Guattari supported this idea  · 

  15. One Unique Email Address Per Customer

    8 votes

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    Sophie Guattari supported this idea  · 

  16. Authenticate Email Addresses upon account creation

    6 votes

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  17. Review of Marketing Billing & Effectiveness & Metrics

    3 votes

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    Sophie Guattari commented  · 

    I wholeheartedly agree! Your billing is not transparent and not equitable. It is an added expense that we "hope" has a positive effect on our business, but I am not convinced and keep wavering on whether to keep it or not.

    Sophie Guattari supported this idea  · 

  18. Have ability for dynamic promo codes in marketing emails for individual use

    10 votes

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    Sophie Guattari supported this idea  · 

  19. Provide Report or Filter for Marketing Opt-In Preferences

    34 votes

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    Sophie Guattari supported this idea  · 

  20. Ability to import custom email templates into the marketing suite

    28 votes

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