I wanted to share some feedback regarding the timing of review requests in the system. Currently, these requests are sent based on the scheduled appointment end time (described as checkout time in the support center), regardless of whether the client actually completed their appointment. This can result in review requests being sent to clients who didn’t show up.

It would be much more effective if the timeline for sending review requests was triggered by the actual checkout action for completed appointments. This would ensure that requests are only sent to clients who showed up for their visit. Ideally, we’d like review requests to go out 1 hour after the actual checkout, allowing us to maintain a timely and relevant connection with our clients.

For no-show clients, we typically allow some time to follow up before canceling the appointment and determining whether to apply a no-show or late cancellation fee. Adjusting the trigger for review requests would align better with our workflow and improve the overall client experience.

Thank you for considering this suggestion. Please let me know if I can provide further clarification or if we can discuss this in more detail.