Client Account Credit
I would like to propose an enhancement to the way account credits or vouchers are currently tracked within the system. At present, when we apply a credit or voucher to a client's account, it is recorded as a sale or deposit, regardless of whether actual money has been received from the client.
For instance, in our referral program, when a client refers a friend, the friend receives $10 off their service, and the referring client receives a $10 credit to use towards their next appointment. However, this credit is currently recorded in the system as though it were a physical monetary transaction, which inaccurately reflects our financial reports.
To address this, I suggest adding an option to apply a credit to a client's account where we can specify whether the credit is associated with an actual payment received or if it is simply a discount or reward given to the client. This distinction would allow for more accurate financial tracking and reporting.
Alternatively, implementing a more robust referral tracking system within Boulevard could also streamline this process, ensuring that both referrals and the rewards associated with them are accurately monitored and reflected in our reports.
I believe it would greatly improve the accuracy of financial reporting and the overall efficiency of managing client rewards.
Brittany Easley
shared this idea
-
Montana Blackley
commented
I agree with this problem. As a business owner tracking profit and loss every month, it is VERY frustrating that when a client "pays" for a procedure with account credit or a voucher, it shows as income for that day. It creates a very inaccurate view of profit.
-
Brittany Easley
commented
Currently, when account credits or vouchers are issued, they are recorded as a sale or deposit, regardless of whether actual money was received from the client. For example, in our referral program, when a client refers a friend, the friend receives $10 off their service, and the referring client receives a $10 credit towards their next appointment. However, these credits are being recorded as though they were monetary transactions, which skews our financial reports.
To improve this process, I suggest the following:
Automated Referral System: Create an automated feature that allows clients to invite a friend directly through the system. When the referred friend completes their appointment, both the friend and the referring client would automatically receive a predetermined discount, issued as an account credit. This automation would not only simplify the referral process for our clients but also ensure that rewards are accurately tracked and applied.
Accurate Credit Tracking: When applying these credits, there should be an option to specify whether the credit is tied to an actual payment received or if it is a discount or reward. This distinction would allow for more precise financial reporting, reflecting the true nature of the transaction.
Implementing these features would greatly enhance the functionality of the referral program while ensuring that financial reports remain accurate and reliable.