Skip to content
← General

I suggest you ...

General

Categories

(thinking…)

Reminders with Appointment Changes

The appointment reminders need to make sure to reflect the CURRENT appointment day and time. We have had several clients come in at the original appointment day or time, though it was changed in the system, the reminder that got sent to them was for the prior day/time instead of the changed time. This is a BIG issue for our time and theirs. PLEASE fix sooner than later! Thank you.

4 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Simone Smith shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jeremy Shieh commented  ·   ·  Report

    I have run into this many times as well but didn’t have the explicit data to back up my hypothesis that if an appointment was moved AFTER the confirmation window for sending a confirmation message has passed, then there will be no further confirmation message. Or if the appointment has been moved but was previously confirmed, it retains its confirmed status and also does not send a message out to confirm.

    After confirming these scenarios by intentionally replicating them, I now agree with this idea in that this is not an edge case and perhaps retained inconsistencies with what we feel the software should be doing and what it is performing based on “perfect” operations being in conflict.