This is beyond not ok. The system sends out reminders for cancelled and changed appointments. It makes us look completely incompetent and we have people showing up at wrong appointment times. Getting angry because they think an appointment they cancelled wasn't cancelled and they are going to be charged. Speaking of that. We have a 24 hour late cancel fee. Why does the system send reminders at 4:00pm the night before a 9:00am appointment? If we have a 24 hour late cancel fee shouldn’t the reminder go out 24 hours before the scheduled appointment time? This is 100% a BLVD issue and needs fixed! I have used other online scheduling services and this has NEVER been an issue. It's a big enough problem I am considering switching back to our old system.