Time limit on reactivating old memberships
We often see old memberships at old prices being reactivated in our shops and though we are trying to solve the problem with training, if we could set a limit on how long after a membership has been canceled that it is able to be reactivated, that would be really useful.
Alison Turka
shared this idea
-
Alison Turka
commented
It is a legal liability for us that employees can reactivate canceled memberships. If this is a verbal ask from clients to reactivate an old membership, we then have no paper trail of them asking to do so, in turn, agreeing to our membership terms (i.e. signing our membership agreement) again. If a client has a canceled membership and wants to rejoin, they need to re-sign our membership agreement and sign up for a NEW membership
The option to reactivate an old membership should only be available for a VERY short period of time (1 day at the most) in case an employee accidentally cancels a membership