I cannot specifically state why or how this happens, but it is a common complaint from service providers that they aren’t getting these notifications. Our SOP is to tell them to refresh the professional app, if that doens’t solve it, force close it and reopen it, delete it’s data and log in again on it, or delete the app and reinstall it. The occurrence across 15 service providers is about 1 complaint of this nature a week. Cannot replicate the problem, but it most definitely happens. Ultimately, it is a hinderance and does cause confusion. The worst case is that a staff member will be paranoid that something is happening regarding their job security by being singled out with no understanding that it is a glitch or error and not intentional.