Semi-automated late/no show client workflow. Blvd-assisted appointment rescheduling or client messaging to achieve more appointments.
The option for blvd to automatically (or after manual authorization) message clients who have lapsed their appointment by a variable time (5min/10min/15min, etc) something along the lines:
Sigourney Hufflepuff, it looks like you are going to miss your 4pm service at Abundant Salon. Please call the salon at 8675309 in order to reschedule your appt, or click blvd.link/193nf33 in order to reschedule. Please also note the salon may have a no-show or cancellation policy that your original appt may be subject to.
It would be most useful and impressive if from the link the client could reschedule the appt themselves, and a notification went to the stylist that the client "Sigourney Hufflepuff was rescheduled by Blvd's match maker to [new date] and [time]."
Additionally if there was a no-show policy, this system could be used to automatically assess the no-show fee or deposit rather than it being a completely manual process which staff are reluctant to do.
In the case a salon doesn't want such automated processes accessing and policing their clients, a more minimally invasive option of notifying the front desk that an appt is about to be missed in order to provoke whatever manual salon measures would be wonderful. I could see this working in the form of a secondary notification type (at current there are just appt online bookings notifications) that comes from another button called "Actions". These would be notifications from blvd that DO require action done by human:
"Sigourney Hufflepuff will or has missed their appt. Please perform your salon's required actions for the lapsed appt." where the sentence can be modified with salon-specific instructions. These notifications would best require action to be cleared and no "clear-all" function.
I can think of a lot of other things that many salons would likely use within the "Actions" tab:
- Likely client profiles that potentially need to be merged
- Appts that appear too close to each other that may have been booked by accident
- Appts that are occuring outside of scheduled hours of staff that need to be rescheduled
- Missing clock-in or off data that requires management review
- Open orders that haven't been closed within the day that need to be looked at
- No show, would you like to send a no-show email to the client
- Stock low on item
- All waitlist actions that could help front desk know when to call or schedule these clients
- Inefficient booking warning in future date that match maker is positive a change to 1 or more appts would lead to a more efficiently booked day