It makes no sense to include tips in net sales if your team members receive their tips or a portion of their tips. That is not revenue - it's tips (totally separate). Why isn't it possible to remove this through a simple filter?

I've spoken to multiple team members (chat, chatbot, tier 1, and tier 2) and no one could understand or explain how this misleads the numbers. I was told it was a "simple configuration issue" and pushed off to the next person - only to waste an hour of my time trying to explain that a sale is a sale and should equal a sale but I cannot pull any data points on it. Then told it was an issue with my manual data capture. It's not. If I sell something for $100 and mark it as a $100 sale it's $100. Not $120 when a $20 tip is left. It makes the numbers misleading when you have thousands of dollars in tips per team member and it's a SIMPLE fix. Once I dug around I found that the issue is WHAT is considered part of a net sale in the system. Really obnoxious!