confirmation email for rescheduled appointments
there's been client confusion at our shop because if a client reschedules their appointment themselves they won't get an updated confirmation email. this has resulted in double booking themselves or just not showing up.
Alana Balestrino
shared this idea
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Gennadiy Khayutin
commented
This is a crucial option. The Blvd response is incorrect. This feature does not exist. I can manually send out confirmation when I reschedule or at any point in time. However, when client reschedules, unless I go in and manually resend the confirm, clients won't get anything and it's a big deal. When you have a lot of clients there is no need for manual process that could be automated.
Client should receive the new confirmation when they reschedule with new appointment details.
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AdminJess Leary
(Admin, Boulevard)
commented
Thanks for taking the time to provide your input. Great news - this functionality exists! You can notify clients of rescheduled appointments as long as the checkbox is selected to email them when completing a reschedule. Check out this article on our support center for more: https://support.boulevard.io/en/articles/6950738-rescheduling-appointments We’re grateful for your ideas and contributions—they help us constantly improve our software.