Automated texts specific to services
We would love to automate reminders via text/email that are specific to the procedure being performed.
For example, a microneedling patient may get a text reminder 3 days prior to their service to stop retinol, and another text the morning of the appointment to remind them to start their numbing 1 hour prior to their appointment time.
This could also be applied post-service as a way to follow-up, so a filler patient may get a text the following day to check in on them, or a laser patient could get a follow up text 3-7 days after their appointment.
Jacquelyn Potesta
shared this idea
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Tobi Fell
commented
Automation for appointment reminders that pertain to a specific service. Like a reminder at 2 weeks for patients that need to be contacted in 2 weeks. 4 weeks for the ones that need a reminder at that time etc..