Regarding self check-in on the Duo App: If the client has an appointment at Location A but checks in at Location B, it currently checks the client in as a 'walk-in' at Location B but does not warn that their appointment is at Location A. This causes missed revenue for Location A and Location B may not be able to accommodate the extra appointment. This could result in a poor experience for both the business and client.

The solution would be for the Duo App to display an alert if a client is checking in at an incorrect location, advising them to speak with either location's team for accommodation.