Handling of multiple clients using the same phone number and/or email addresses could be better in contact center.
A problem of sending a message to one client under a profile is that it gets shown later as a different client or the wrong one. Would be great to show on dashboard that the message thread is with all three clients by showing all their names and denoting that these clients are using the same number.
4
votes
Jeremy Shieh
shared this idea
-
Stacey Overton
commented
We need the capability to have multiple names under the same email and phone number. For example mothers booking for children, wives booking for husbands.
Or the ability to book as a guest vs. through a profile and still receive email and sms reminders