Feedback should make it to some report that shows over a time frame, what staff has what feedback stats.
Right now feedback sort of disappears into the ether. It would be great if there was a feedback report that presented for a given time frame, service providers feedback was 80% 5, 10% 4 and 10% 3 stars. Creating this as a report would allow management an easier way to disseminate this information without just sending screenshots of whole company feedback data.
3
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Jeremy Shieh
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