This way we can undo things, correct things, better keep track of what is being done and especially useful in training or managing activities.

"I made an appointment yesterday for a color client for you, but you should take a look at it to check I did everything right." -Actions < filter: operator<filter:create:service:color<list of actions in order<find appt<inspect and potentially edit appt

"A client let me know I deleted an appt a couple weeks ago and because of that they didn't have a slot, we need to investigate this." -Actions<filter:operator<delete:service<time range

"I ran a report but can't remember if I sent it." -Actions<filter:operator<reports:sent< time range